Frequently Asked Questions

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Online Casinos

You can play online slots, traditional card games such as blackjack and poker, roulette, scratchcards, lottery games, bingo and much more!

The UK Gambling Commission fully licenses the casinos listed on Luck of the Spin. Holding a license means that the casinos are compliant with UK gambling laws and regulations. The casinos here are safe to play on and have helpful player support should you run into any issues.

An online casino, also known as a virtual or internet casino, is the online version of traditional land-based casinos. Where instead of playing on real slot machines and table games, you play virtually on mobile phones, tablets and computers.

Bonuses

A no deposit bonus is a type of welcome offer some casinos give out to new players. All you need to do to get one of these offers is simply sign up for an account!

With every bonus you receive, there will most likely be requirements you need to follow. These requirements can detail the maximum bet you are allowed to place while playing with bonus funds, the amount of money you need to play through before being able to cash out your winnings and if there are any games that you are not allowed to play on whilst wagering.

Take note that you are able to cancel most bonuses/wagers, but you will lose the bonus balance you have in your account.

Free spins are turns you can take on slot games without having to spend real money. Free spins are often awarded to players by online casinos running promotions or as part of a welcome bonus. Usually, free spins are subject to specific wagering requirements and may be time-sensitive i.e. they must be redeemed within a fixed period of time or the spins are no longer considered valid.

A deposit bonus is awarded when a player makes a cash deposit to their casino account. A deposit bonus can be bonus cash, free spins or another kind of reward determined by the casino.

A minimum deposit is the minimum amount of money you need to deposit in order to be eligible for the casino bonus. Most minimum deposits are between £5 – £20.

A Casino bonus is a promotion ran by the online casino to entice people to play on their website. These bonuses can come in many forms such as free spins on games, free tickets to play bingo with and deposit bonuses.

Banking

The withdrawal time varies between casinos and between payment methods. E-wallet withdrawals are usually very fast, taking a few hours or less to complete. Bank transfers typically take the longest, often several business days. Online casinos will display these withdrawal times on their site, usually on the Deposit page.

Debit card payments are usually the most convenient and popular option. You can use your Visa Debit, Visa Electron, Mastercard Debit or Maestro card at most UK online casinos. UK players can no longer make deposits with credit cards at UK casinos.

Other

All of the casinos with a UKGC license, listed here on Luck of the Spin, provide their players with a multitude of tools that can help them play responsibly.

You can limit how much you deposit in to each casino on a daily, weekly or monthly basis. You can also set a time limit on how long you are allowed to login to your account each day, so that you don’t spend too much time gambling.

The casinos also have a responsibility that their players are playing within their means and not spending what they cannot afford to gamble with. The casinos may step in to check that you are comfortable with your current level of play.

If you need assistance with your levels of gambling, please contact begambleaware, gamcare or the casinos themselves, for assistance.

Online casinos know that keeping players happy is the key to an excellent business-customer relationship, and they strive to offer resolutions to problems as quickly and conveniently as possible. Most, if not all, casinos provide player support. Support can be through one or more channels, including live chat, telephone, and email. Some casino help channels will have opening hours while others will be available 24 hours a day, 7 days a week.

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